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What does it mean for me?

In a nutshell? Peace of mind. All technology needs maintenance and your website is no exception. The internet is constantly evolving and we are here to make sure your business continues to benefit from it.

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What's involved

Help Desk

Humans at the end of the phone to support you, how unusual.

Our sites are easy to update and manage yourself but our helpdesk is also on hand to support you by phone or email. Resolving arising issues quickly and efficiently, giving you help updating your site, or booking and managing development time if updates or new features are required.

Hosting & Server Support

With us, your website hosting is managed 24/7.

Our Systems Administration team have a broad knowledge of server requirements; traffic levels, data load, security and stability. We manage a large stable of servers providing the right solution for the job your website has to do. You can be sure of fast connection speeds and the minimum risk of downtime.

We employ the latest technology and technicians to keep your website safe from danger and unwanted traffic and with our dedicated team on hand you have a one stop shop without support tickets or lengthy automated phone queues.

Email and Domains

Small but vital.

Setting up emails and purchasing domains can be tricky.  We manage this for you, making sure all your devices are correctly receiving your emails and that your domains are managed and not liable to expire.

Active Management

It's the little things that count.

In an industry where our job is to connect you with your customers. we see every day how communication and the right customer care makes for better business. Through your dedicated Account Manager we schedule face to face progress meetings, give consultancy style advice and guidance together planning your move into the future. We are only human but we do our very best to keep your business growing online.


Start Your Project Today

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We had been impressed by the quality of technical support provided by Infotex in the past and so were keen to also work with their Design Studio on this new project. We are delighted by the outstanding result - and so too are our clients.

— Amberley Shermon (Cazenove and Loyd)


FURTHER READING
> Writing for the web
> Email Split Testing
The importance of Content Styling
Meanwhile on the Internet